Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results

4

Drivers of Employee Engagement

• How high-performing organizations determine employee engagement
• The importance of trust in senior leaders to employee engagement
• How senior leaders use employee engagement surveys to foster employee engagement

In doing research for this book, we reviewed more than a dozen large studies regarding employee engagement. In these, we found respondents categorized by country, by industry, by gender, by generation, and by other interesting segments. However, even selecting one of these groups for comparison, we found no generally accepted drivers of employee engagement. That might have been troubling, but one ...