Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results

6

When You’re Already a Pretty Good Organization

• When you think you’re already a winner
• When you are a successful organization with no burning platform for change
• When you need to practice what you preach
• When you want to challenge organizational complacency
• When you want to take your organization to higher levels of performance

There’s a certain arrogance you see in some leaders of organizations that are doing pretty well in their markets. They pride themselves on how good their organizations are without ever subjecting them to the rigor of an objective assessment. They take comfort in comparisons against averages rather than world-class ...