Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results

10

Getting All of the Senior Leaders on Board

• How you frame it makes a difference
• When your senior leaders are supportive but don’t know how to get started
• Getting nonemployed physicians on board in a health care system
• When you face skepticism
• When you face open resistance
• When you face passive-aggressive resistance
• Using crisis to your advantage
• When you encounter early disappointment

We’re of the opinion after working with many, many organizations on their journeys that the transformational change won’t be successful or sustainable unless the senior leaders have bought in. This belief is underscored by the research that Jim Collins ...