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Common Characteristics of the Leaders of Baldrige Award-Winning Organizations

  • Focused on continuous improvement and valuing feedback
  • Perseverance
  • Personal involvement and serving as role models in all aspects of the journey
  • Confident leadership with a little humility thrown in

At times during the interviews with leaders of Baldrige Award-winning organizations, we had a sense of déjà vu. Some of the responses were nearly identical despite differences in the organizations’ size and sector, or the length of their journey. Many award winners said that being a recipient wasn’t really the focus of their journey. It may seem that it is easy ...

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