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14

Lessons Learned About the Journey

  • The value of being an examiner and having others in the organization become examiners
  • The value of the state/regional programs
  • Not taking a year off
  • It’s not about the award; it’s about the journey
  • No more Baldrige “on the side”

In our interviews with leaders of Baldrige Award-winning organizations, we often asked, if they were to undertake the journey again in a different organization, what three things would they do differently, and what three things would they replicate? Their responses provided the insights in this chapter.

The Value of Being an Examiner and Having Others in the Organization Become ...

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