APPENDIX
B
Case Study: Unexpected Excellence at Kindred’s Mountain Valley*
Tucked away in the Silver Valley of northern Idaho, in the small town of Kellogg, lies a jewel. Like a gemstone in a piece of costume jewelry, Kindred’s Nursing and Rehabilitation—Mountain Valley (KNRMV) sparkles among the many long-term care and rehabilitation facilities across the country.
KNRMV provides long-term care and short-term rehabilitation services, with 68 licensed beds and a workforce of 90 employees and 23 key volunteers. If you read a fact sheet about it, it would sound much like any other facility offering those services. However, it manages to differentiate ...
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