Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results

APPENDIX

C

The Baldrige Award Process

• The application process—from the applicant’s perspective
• The importance of confidentiality—from the examiners’ and the applicant’s perspectives
• The assessment process—from the examiners’ perspective
• The site visit process—from the examiners’ and the applicant’s perspectives
• The evaluation and recommendation process—from the judges’ perspective
• The award notification process—from the award recipient’s perspective

Although some organizations use the Baldrige Excellence Framework as an internal assessment tool, obviously the organizations featured in this book have submitted applications to the national ...