Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

Acknowledgments

Physician, philosopher, and theologian Albert Schweitzer once wrote, “At times our own light goes out and is rekindled by a spark from another person. Each of us has cause to think with deep gratitude of those who have lighted the flame within us.” In the next few paragraphs, I am challenged to express the depths of my gratitude to so many people who have blessed my life with a willingness to kindle the flame that made this book possible.

Leading the Starbucks Way would not exist were it not for the support of Howard Schultz and the leadership team at Starbucks. While a list of Starbucks partners who contributed to it can be found in the Bibliography, special recognition must be provided to Gina Woods, director, Executive Communications, ...