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Set Expectations of Excellence

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As a leader, you need more than a compelling mission for your organization. If you tolerate sloppy work or bad behaviors, your lack of action normalizes those behaviors.

Exceptional leaders are fearless in setting their expectations of excellence in clear language before and during a project, as well as in the way they handle deviations from the expectations they have set forth. If a leader sets forth an expectation that “Quality is job number one” but has no repercussions when there are constant quality problems, ...

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