Chapter 8 Moment 5 – Living the Change
What Is It?
Once the process of driving change has subsided, the new ways of working may have taken hold and people should be committing to them – it’s now becoming part of normal operations. This is where people can reconnect with the purpose for the change and review what they’ve achieved.
Possible signs that suggest we need help living the change
People are sliding back into old habits or saying that things will “get back to normal” soon.
- If you ask people about the change, they consider it finished
- People don’t remember why they’ve been through the changes
- KPIs/metrics are not being met
How people are feeling
- “I’m relieved – it was difficult at times, but we ...
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