PREFACE
Change and transition are no longer periodic events. Today, they are the ongoing and natural state of many organizations. Economic, political, technological, cultural, and societal factors all contribute to the pace and complexity of change. Through our work, we have seen the ways many senior-level managers effect change and respond to it, orchestrating processes and leading the people around them. What has become clear is that many of them are highly skilled in leading and managing the structural side of change: creating a vision, reorganizing, restructuring, and so on. But rarely do managers fully grasp or focus on the human side of change: grieving, letting go, building hope, and learning. And when leaders do pay attention to the deeper ...
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