5

The Pillar of Conflict

The most intense conflicts, if overcome, leave behind a sense of security and calm that is not easily disturbed. It is just these intense conflicts which are needed to produce valuable and lasting results.

—Carl Jung

Conflict can be a useful tool for creating dynamic tension. However, if that tension is not effectively managed it can yield disastrous results. Such was the case in a service-based company in the Mid-Atlantic region. The CEO, who we will call Joseph, had been an administrator in higher education after graduating from college. It was in that environment that he learned the benefits of generating creative tension through conflict. His experience at the university carried over into the business world, and he used ...

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