Leading with Cultural Intelligence: The New Secret to Success

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Index

taboo lists, creating, 174

taxi drivers, 175

teams, 59

CQ, 181–186

diversity in, 15–16

multicultural, 171

termination of expatriate

assignment, 17

Thailand, cultural values, 91

time, 90

clock vs. event, 92–93, 94

by regions and nations, 90

value to culture, 27

timing, in negotiation, 150–151

topics of discussion, 139–140

touching, 147

training

on diversity, 26, 36, 42–43

for international travelers,

183–184

planning for CQ, 191–194

travel, 6, 174

travelers, international, 183–184

triple bottom line, 56–59

trust, 152–153

Tsang, Katherine, 16

ugly American syndrome, 58

uncertainty avoidance, 90, 102–106

by regions and nations, 90

United States

change of attitudes toward,

57–58

cultural values, 91

power distance level, 101

world predominant images of, 73

universal human behavior, 70–71

universities, with international

student population, 188

Van Dyne, Linn, 25

verbal actions, 28

Wal-Mart, 65

Weber, Max, 82–83

Wege, Peter, 56

Welch, Jack, 54

“Why? Why? Why?” strategy, 129

words, 137, 138–145

in apologies, 142–143

in compliments, 143–145

in orders or requests, 140–142

topics for conversation, 139–140

yoga, 81

youth workers, mimicry by, 153

Zakaria, Fareed, 57