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CHAPTER 7

THE POWER OF CQ

I’m an eternal optimist. I believe anyone can change. And I’m driven by the crazy idea that the world can truly become a better place. This isn’t blind idealism. I’ve seen it happen again and again—one interaction at a time—as people discover that “different” doesn’t have to equal threatening or bad.

First and foremost, I’ve seen this in myself. I’ve moved from a pretty myopic perspective on the world to a broadened appreciation for diversity. Some of the changes have come slowly and painfully and others more quickly and easily. And our research on cultural intelligence has proven that everyone can improve their CQ. Granted, ...

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