Leading with Questions: How Leaders Find the Right Solutions by Knowing What to Ask, Revised and Updated

Chapter 6

Creating a Questioning Culture

The goal for the inquiring leader is to change the corporate culture from one of telling to one of asking; to help everyone see and understand that questions need to become their primary communications tool. As noted in Chapter 2, changing the culture of an organization pays dividends. And there is no more effective way of creating a questioning culture than by using questions to do so. “Questions have had the impact of changing the culture from one of employees' feeling disenfranchised to one of ownership,” Mark Thornhill told me. As CEO of the Midwest Region of the American Red Cross, Thornhill has adopted a questioning style of leadership. “It has empowered [my team] and caused significant change in ...