Chapter 9
Using Questions to Solve Problems
How many times have you jumped straight into the solutions to a problem, only to realize later that, if you had first asked questions and listened, you could have come up with much better answers. Nilofer Merchant notes that problem solving is all about smart(er) questions. Smart questions can “define the problem well and lead to a clear vision of the issues involved.”1 Gaining clarity about the problem makes it easier and more likely that you will arrive at actions that are powerful and sustainable.
Frank Andracchi of the Constellation Generation Group stresses the importance of questions whenever he is involved in problem solving: “Using questions to solve problems, explore issues, and minimize the ...
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