CHAPTER 2How Engaged Are Your People?
The second “satellite” that leadership GPS “acquires” is people.
A phenomenon we have observed in high-performing organizations is noteworthy: The people in these organizations—at all levels—are motivated. They work with urgency, accountability, and a true sense of direction. They want to do a good job, and because their goals (as well as the organization’s) are clearly spelled out, they know if they are doing a good job or if they are missing the mark. (And if they are missing the mark, they take steps to get back on track.) There’s no guesswork involved in assessing their performance.
In one word, the team members in these organizations are engaged.
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