CHAPTER 4People Setting No. 1—Interpersonal Relations
Have you ever heard a frontline leader complain, “My job would be easy if it weren’t for the people!” Maybe you’ve even made that remark yourself, in jest or in frustration.
Team members don’t always do what you want them to do. They aren’t always “motivated.” They don’t always listen. They sometimes fight among themselves. Maybe they also fight with you.
Some frontline leaders estimate that people problems take up 70% of their time! That’s a lot of hours that could be spent making the business better—if only the people problems would go away!
It’s probably easier to fix a malfunctioning machine than it is to fix people problems. That’s because you can easily remove a bad gear or replace a ...
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