20. Emerging Technologies and Their Potential Impacts on the Lean Supply Chain
The tools and methods to communicate, gather, analyze, and act on information have multiplied in recent years, but with that explosion have come greater expectations from customers who want products and services customized to their needs and delivered quickly and as promised.
Much of the technology used to plan and deliver products and services today is still evolving and has not yet reached its full potential. Take, for example, the recent development of embedding chips in credit cards (known as “chip,” or “EMV,” cards) to potentially add speed, accuracy, information, ...
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