A special thanks to Dr. Lawrence Fredendall (Professor, Department of Management at Clemson University) for his insights and encouragement and making the connection with the folks at Business Expert Press; Claire F. Kuhl for her unending support in making this edition possible; and Roy Nakaue for his notes and insights packed with lean wisdom. I would also like to thank Mike Rother for his latest work with the Toyota Kata, which has inspired a new round of thinking and doing; and Chris Klasing my friend and lean coach.

A special mention to the founders and contributors of continuous improvement thinking inspired by Toyota.

We never get there, so let’s enjoy the journey and learn along the way.

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