Chapter 2

Processes: The Way We Work to Add Value

Sometimes we lose time doing the same things over and over again. Often we see the recurrence of the same kinds of errors. The results of similar activities done by different people differ much more than we might expect. These are all signs of a lack of standardized processes. If we want to sustain and improve performance levels in a company, we must “design” and improve the way people conduct their work—from product development processes to the rules with which we organize knowledge in a company and keep it alive and easy to use. This part of the book looks at the key strategies for planning and managing a project from start to finish, drawing inspiration from the companies that have implemented ...

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