Introduction
Delivering on-demand services well is never easy. Your success hinges on having both the capability and capacity to deliver what your customer needs while doing so at high speed with the consistency, reliability, security, privacy, and cost effectiveness that they expect. This is just as true whether you are providing an IT service or a more traditional courier or electric utility service.
However, unlike more traditional services, IT service providers are far less restricted by organizational size or physical location. With so many quickly deployable tools and cloud capabilities available, even the smallest IT service providers can now instantly scale to address nearly any identified market need globally.
Where IT service delivery ...
Get Lean DevOps: A Practical Guide to On Demand Service Delivery now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
