Chapter 5
Risk
Nothing will ever be attempted if all possible objections must be first overcome.
Samuel Johnson
The idea of risk conjures up feelings of danger of personal or organizational safety. While some people find flirting with danger exhilarating, everyone ultimately wants to avoid its repercussions. For IT, risk is the probability of not reliably delivering a product or service to the right people at the right time in a sufficiently safe and secure fashion that allows them to successfully pursue their target outcomes. With IT embedded in critical parts of our daily lives, avoiding IT failures is increasingly important. This makes it important for the provider, the customer, and their staff to have confidence in the way any probable ...
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