Chapter 13
Queue Master
The only people who see the big picture are the ones who step outside the frame.
Salman Rushdie
Anyone who has worked in an active technical environment knows how difficult it can be to stay on top of everything that is going on. Work comes in from different directions, tasks are often fragmented or out of order, and objectives can be unknown or unclear. The reactive nature of the environment amplifies all of this confusion, obfuscating what is happening across the ecosystem.
Having a visual workflow can help. But if you have spent any significant time with a kanban board or other workflow mechanisms, you likely know that tasks require more than just being slotted into a task board or tracking tool. They need to be added ...
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