Chapter 14
Cycles and Sync Points
If we do not hang together, we shall surely hang separately.
Thomas Paine
Those of us delivering and managing services in increasingly complex and dynamic ecosystems have likely discovered that conditions can change without warning, swiftly rendering our best-laid plans obsolete. This is bad enough when it happens to one person. It can be catastrophic when it affects the awareness and alignment across the entire team.
Having a visual workflow, along with the Queue Master and Service Engineering Lead, does help expose emerging changes and events. However, without some mechanisms in place to make sure that everyone becomes aware of a changed condition so they can adjust, reflect, and improve, inevitably someone ...
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