Chapter 3 The Lean Empowerment System
System, People, Process, and Technology
Some phrases stick with us like a tattoo on the brain. I recall a mantra from a book on IT leadership that outlined the order a leader must follow when proposing change: People, Process, and Technology. A little research uncovers the rich history of the idea:
In 1964, Dr. Harold Leavitt, an American psychologist of management, developed a business management model called Leavitt’s Diamond Model. This was made up of four aspects: people, tasks, structure and technology. Over time, Leavitt’s Diamond was reimagined into people, process and technology (PPT), often as a Venn diagram or ‘golden’ triangle that combined tasks and structure into ...
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