Chapter 11
Engaging and Leading Employees
Improving the Way We Manage
Lean is not just about tools. It is also a distinct management method that guides what we do as managers and how we lead our employees. Convis wrote, “Management has no more critical role than motivating and engaging large numbers of people to work together toward a common goal. Defining and explaining what that goal is, sharing a path to achieving it, motivating people to take the journey with you, and assisting them by removing obstacles—these are management’s reason for being.”1 Is that true, today, for all leaders in your organization?
The Lean challenge goes beyond getting through an initial project. Once that phase is over, we still have people and processes to manage ...
