Chapter Fifteen. Business Process Management

Information on its own doesn’t create business value; it is the systematic application of the information to the business issue that creates value.

Sinan Aral and Peter Weill1

1. Sinan Aral and Peter Weill, “IT Savvy Pays Off: How Top Performers Match IT Portfolios and Organizational Practices,” MIT Sloan Center for Information Science Working Paper No. 353, May 2005.

Business process management (BPM) is a broad topic. We do not cover the full spectrum of BPM in this chapter; an entire book could be written about it. Nonetheless, a high-level discussion is essential in the context of Lean Integration. Data must be understood within the context of the many different business processes that exist across ...

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