Lean Leadership for Healthcare

The Transformation Roadmap—Phase2  ◾  105

Every organization has some type of performance measurement system.

is system of ratios, performance statistics, budget data, and scorecards is

used to evaluate the effectiveness of the organization over a prior period of per-

formance. e flaws in using only this type of reporting are twofold. First, the

data are retrospective. At best, the data are usually thirty days old, the result of

the prior month’s efforts. Even worse, sometimes data, such as patient satisfac-

tion survey results, lag a full fiscal quarter. It is very difficult indeed to make

real-time adjustments to systems and processes based on data that is thirty

to ninety days old. e second flaw is that the data are not very transparent.

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