Chapter 7
When to Break the Rules
The architects were surprised to see me, a physician, show up at that early planning meeting. I told them we’d been doing Lean process improvements here for 4 years, and we’d made a lot of progress, and I wanted the design of the new bed tower to help and not hinder the effort.
—James Nesbitt, MD (MMM)Project Manager, Operational Excellence Providence Alaska Medical Centers
Case study: Boulder Community Hospital, Boulder, Colorado
Introduction
To Boulder, Colorado, the community-owned hospital is more than a healthcare ...
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