Chapter 8
At the Tipping Point
No wonder hospitals operate in silos. We build them that way!
—Hospital architect, upon completion of introductory Lean healthcare course
Case studies: Seattle Children’s Hospital, Seattle, Washington; ThedaCare™, Appleton, Wisconsin; Sutter Health, California
Introduction
This chapter profiles three hospitals that have long experience with Lean process improvements and the culture change it engenders within hospital walls. They also have more than one successful, major Lean building project under their belts.
Lean ...
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