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Lean Office and Service Simplified by Drew Locher

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Chapter 5

Establishing Visual Management in Office and Services

Implementing visual management techniques is a critical component of any Lean enterprise. Why is visual management so important, and what does visual management really mean? In this chapter, I will answer both questions and provide you with plenty of examples along the way.

Background

It is important to understand the reasoning behind the use of visual management techniques. Humans tend to be very visual creatures, making visual communication very efficient and effective. Seeing really is believing, and often, a picture really is worth a thousand words. Further, retention of information decreases with time—any amount of time. Ever hear the expression “out of sight, out of mind?” ...

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