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Lean Office and Service Simplified by Drew Locher

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Introduction

Lean thinking is all about common sense: creating a culture of continuous improvement in which all members of the organization actively work to improve business performance over time. Every Lean enterprise seeks to maximize the value delivered to its customers while minimizing waste. Lean organizations do this by optimizing the flow of products and services, at the pull of the customer demand. It is hard to imagine a business, regardless of industry, that would not want to maximize value while minimizing waste. Can you think of any organizations that would not want such a business model?

And therein lies the challenge. Lean cannot be a stand-alone initiative. Your goal is to make it a true business model—to make it the way of conducting ...

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