A
Administration and Accounting team, 101–102
Adventures and Event Planning team, 95–97
Analyze phase, 30
Area team charter commonalities, 74
Area team work session objective, 73
C
Cause-and-Effect diagram, 67–68
Continuous improvement (CI) method. See Lean Six Sigma
Control phase, 30
Correction waste, 23, 26
Critical To Quality (CTQ) diagram, 54
Cruise line departments, 38, 41–43
Cultural assessment, 107–108
Current state cultural assessment diagram, 107–108
D
Daily huddle, organization, 8
Define phase, 30
Developing Customer Loyalty training, 110–111
Dirty Dozen. See Twelve forms of waste
DMAIC alphabetical tool application chart, 31–33
DMAIC process, 30
E
Employee involvement, 48
Entertainment team, 86–87
Environmental waste, 24, 27 ...
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