References

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Covey, S. (1997). The Seven Habits of Highly Effective People: Restoring the Character Ethic. Thorndike, ME, G K Hall & Co.

Gitomer, J. (1998). Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless. Austin, TX, Bard Press.

Harnish, V. (2002). Mastering the Rockefeller Habits: What You Must Do to Increase the Value of Your Growing Firm. New York, NY, Gazelles, Inc.

Liker, J.K. (2004). The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer. New York, NY: McGraw-Hill.

Liker, J.K. (2008). Toyota Culture: The Heart and Soul of the Toyota Way. New York, NY: McGraw-Hill.

Lundin, ...

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