Chapter 5Initiation: Getting Commitment from Top Management

Over the past dozen years in working with both successful and failed continuous improvement initiatives, my colleagues and I have learned one hard-and-fast lesson: the Lean Six Sigma effort will succeed or fail based on the engagement and buy-in of the CEO and executives with P&L responsibility. If these people are engaged in the process, Lean Six Sigma will allow the whole organization to bring its enormous latent energy to bear on value creation. If they are not engaged, Lean Six Sigma will be just another failed effort in the company's history.

Evidence abounds in support of this proposition. In the past, ...

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