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Lean Six Sigma by Michael L. George

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Chapter 11Implementation: The DMAIC Tools

"But how the devil did you deduce that, Holmes?"

"I see that you are a medical doctor, Watson, by the stethoscope bulging in your pocket and a cane engraved with CCH for Charing Cross Hospital. I see that you are returned wounded from India because you are brown as a berry and walk with an exaggerated limp.…"

"Ah Holmes, I thought you'd done something clever there for a moment."

—Arthur Conan Doyle

When you pose a quality or lead-time problem to people who have not been trained in Lean Six Sigma tools, they are initially incredulous and believe the goal of achieving three failures per million or an 80% reduction in lead time ...

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