Chapter 1Lean Six Sigma: Creating Breakthrough Profit Performance
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Put yourself in the place of the CEO of a tier-one auto supplier (a former division of United Technologies Automotive1) whose business was barely earning its cost of capital in a really tough market. First and foremost, you've got to regain your Ford Q1 quality rating to remain in the game. You have been shipping brake hose fittings that are failing, a customer's critical-to-quality issue, which is creating containment costs for you and your customers. You have been notified that if you don't correct this problem, you will lose your largest customer. Marketing has told you that Ford wants to be able ...
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