Chapter 2Six Sigma: The Power of Culture
Copyright © 2002 by The McGraw-Hill Companies, Inc. Click here for terms of use.
Quality is the most important factor in business.
Andrew Carnegie understood the importance of quality and the elimination of variation as a competitive weapon. The cost of ore was based on the mine's reputation rather than measurement and critically determined the cost and capital of the company. A few years after he had hired a German chemist, Dr. Fricke, he remarked: "Nine-tenths of the uncertainties of pig-iron making were dispelled under the burning sun of his chemical knowledge. … What fools we had been! But then there was this consolation: we were not as great a fool as our competitors, who said they ...
Get Lean Six Sigma now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
