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Lean Six Sigma by Michael L. George

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Chapter 2Six Sigma: The Power of Culture

Quality is the most important factor in business.

—Andrew Carnegie

Andrew Carnegie understood the importance of quality and the elimination of variation as a competitive weapon. The cost of ore was based on the mine's reputation rather than measurement and critically determined the cost and capital of the company. A few years after he had hired a German chemist, Dr. Fricke, he remarked: "Nine-tenths of the uncertainties of pig-iron making were dispelled under the burning sun of his chemical knowledge. … What fools we had been! But then there was this consolation: we were not as great a fool as our competitors, who said they ...

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