CHAPTER 9Phase 4: Performance and Control

You've identified, selected, and trained Champions and Black Belts. You've communicated with the organization about what Lean Six Sigma is and how it will be used strategically. You've developed project charters and sent teams off on their journeys. What comes next? Let's hear again from Lou Giuliano, someone quoted often in this part of the book because he has such excellent advice:

What it takes is constant attention. Every time I visit units we talk about this, in our business reviews we talk about these efforts. I go to the training classes, I go to the Best Practices symposiums, and I get other people talking about it…. You've got to have some other people in the organization who can pay attention ...

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