Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, and Flawless Healthcare

Preface

All organizations are sick.

—BOAZ RONEN, Author, Focused Operations Management for Health Service Organizations

Healthcare is a terminal illness for America’s governments and businesses. We are in big trouble.

—CLAYTON M. CHRISTENSEN, Author, The Innovator’s Prescription: A Disruptive Solution for Health Care

Healthcare professionals are doing the best they can, but there is tremendous room for improvement. In 2005, H. James Harrington reported that an estimated 2.2+ million people around the world die as a result of a healthcare error every year. Every year, 2 million patients in the United States get an infection while hospitalized. Every six minutes, one of these patients dies as a result of a hospital-acquired infection (88,000 ...