Lean Six Sigma for the Office, 2nd Edition

Introduction

We brought together Lean Six Sigma for the Office Second Edition, a practical reference of tools, methods, and concepts, developed specifically for service applications. These will enable a reader to understand the Lean and Six Sigma methodologies, to plan and conduct rapid improvement or Kaizen events, and to also apply the concepts to process improvement projects. These events span several days and consist of analyzing and improving processes. They are well prepared in advance through data collection within a process and socialization with its stakeholders. In addition to Lean, Six Sigma, and rapid improvements, we also introduce the operational model shown in Figure 1.1. It has been expanded in this second edition to also include ...