Lean Six Sigma for the Office, 2nd Edition

Conclusion

The goal of writing this book has been to provide a simple guide to plan and conduct Kaizen or rapid improvement events in service processes and to place these in context with an operating model shown in Figure 1.1 and also to identify and deploy other types of improvement project. It was written to be self-contained in that all the required information was presented through its nine chapters. In addition, examples of templates were discussed to enable a process improvement team to immediately begin its work. The methodology for accelerating process improvement has been expanded in recent years from the original Kaizen to a generalized rapid improvement methodology focused across end-to-end functions and globally as opposed to discrete ...