Lean Six Sigma, 3rd Edition

Chapter 11 Improve

DOI: 10.4324/9781003397649-13

$$\text{Define}\to \text{Measure}\to \text{Analyze}\to \mathbf{\text{IMPROVE}}\to \text{Control}$$

In the Define, Measure, and Analyze Phases of the DMAIC model, much creativity is involved, and many different choices and directions may be taken. As long as the primary objectives are met, the project manager works within the DMAIC confines. There are limited rules and mostly suggestions and ideas about mistake-proofing the project.

The Improve Phase in the DMAIC model aims to take the solutions identified in the Analyze Phase and use them to improve a process, product, or service. This phase is about creating, testing, and implementing solutions to improve the quality of the product or service. During this phase, teams work to develop and test potential ...