Chapter 13 Summary of DMAIC
DMAIC is an acronym for five interconnected phases: Define, Measure, Analyze, Improve, and Control. It is a Six Sigma business philosophy that employs a client-centric, fact-based approach to reducing variation to dramatically improve quality by eliminating defects and, as a result, reducing cost.
In the Define Phase, a team and its sponsors agree on the project and what it should accomplish. The outcome is:
- A clear statement of the intended improvement (Project Charter)
- A high-level map of the processes (Suppliers, Inputs, Processes, Output, and Customers [SIPOC])
- A list of what is essential to the customer (Critical to Quality [CTQ])
The tools commonly used in this phase include:
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