Lean Six Sigma, 3rd Edition

Chapter 7 DMAIC Basics

DOI: 10.4324/9781003397649-9

$$\text{Define}\to \text{Measure}\to \text{Analyze}\to \text{Improve}\to \text{Control}$$

The DMAIC methodology is an incredibly powerful problem-solving and process improvement tool. It is a five-step process that stands for Define–Measure–Analyze–Improve–Control and can be used to improve any business process. It helps organizations identify potential sources of waste and inefficiency to create more efficient processes and operations.

The DMAIC framework offers benefits for improving customer satisfaction. Businesses can reduce customer complaints and provide better service using the DMAIC framework to identify and solve problems. Additionally, by improving processes with the DMAIC framework, companies can reduce customer wait times and ...