Lean Six Sigma, 3rd Edition

Chapter 9 Measure

DOI: 10.4324/9781003397649-11

$$\text{Define}\to \mathbf{\text{MEASURE}}\to \text{Analyze}\to \text{Improve}\to \text{Control}.$$

In any project, it is essential to be able to measure the results you are achieving. This is especially true for projects that use the DMAIC process. Data is the cornerstone of any successful business. From the minor details of a product’s cost to the broadest understanding of a customer’s behavior, data helps organizations understand and improve their operations.

The DMAIC process uses data as a foundation for improvement. The “Measure” stage, in particular, requires companies to measure key performance indicators (KPIs) and other relevant metrics.

When it comes to the DMAIC process, measuring is one of the most critical steps. This is because measuring ...