In This Chapter
Designing new processes
Doing the DMADV
Looking at the House of Quality
This chapter provides only an introduction to Design for Six Sigma (DfSS). It is simply an overview because the topic could easily form a standalone book. We look at the DMADV method – Define, Measure, Analyse, Design and Verify – as well as take you on a tour through the House of Quality (otherwise known as quality function deployment). But we stress that it’s only a tour and not a full structural survey!
Recognising that a much wider range of concepts, tools and techniques is used in DfSS projects is important, although the House of Quality is certainly a significant part of the toolkit. This book doesn’t, for example, cover benchmarking techniques in detail or describe the theory of inventive problem solving (TRIZ), for example.
In the area of innovation, lots of tools are available. Genrich Altshuller categorised more than 2 million patents, classifying them by industry and uncovering the problem-solving process behind the invention. Often the same problems had been solved over and over again using one of only 40 fundamental inventive principles. ...