In This Chapter
Using the Lean Six Sigma toolkit in the day-to-day work
Understanding the role of the manager
Embedding continuous improvement into the organisation’s DNA
Lean Six Sigma isn’t just about DMAIC and DMADV projects. The principles, concepts and tools also provide a framework for operational excellence to become a reality in everyday life. Managers and team leaders need to run their processes and activities effectively and efficiently. They need to understand that their role is to work on their processes with the people involved in those processes in order to find ways of continuously improving performance.
This chapter looks at how to achieve a well-managed process and in doing so ensure the principles, concepts, tools and techniques of Lean Six Sigma become common language in an organisation.
Everyday Operational Excellence is achieved by ensuring managers have a clear understanding of their role and how Lean Six Sigma can help them provide a more effective and efficient way of running their area of responsibility. The details of this approach are taught and practised ...