Lean Six Sigma For Leaders

Book description

A refreshingly practical guide to real-world continuous improvement

Lean Six Sigma for Leaders presents a no-frills approach to adopting a continuous improvement framework. Practical, down-to-earth and jargon-free, this book outlines the basic principles and key points of the Lean Six Sigma approach to help you quickly determine the best course for your company. Real-world case studies illustrate implementation at various organisations to show you what went right, what went wrong, what they learned and what they would have done differently, giving you the distilled wisdom of hundreds of implementations with which to steer your own organisation. Written from a leader's perspective, this quick and easy read presents the real information you need to make informed strategic decisions.

While many organisations have implemented either Lean or Six Sigma, there is a growing interest in a combined approach; by implementing the most effective aspects of each, you end up with a more potent, adaptable system that benefits a wider range of organisations. This book shows you how it works, and how to tailor it to your organisation's needs.

  • Understand the basic principles and key aspects of Lean Six Sigma
  • Examine case studies of organisations that have implemented the framework
  • Build on the lessons learned by other leaders to shape your own path
  • Achieve continuous improvement by creating the right environment for success

In theory, every organisation would like to attain continuous improvement — but what does that look like in day-to-day practice? How is it structured? What practices are in place? How can you implement this new approach with minimal disruption to daily operations? Lean Six Sigma for Leaders answers these questions and more, for a clear, actionable guide to real-world implementation.

Table of contents

  1. Cover
  2. Title Page
  3. Foreword
  4. Preface
  5. Acknowledgements
  6. Part I: Using Lean Six Sigma to Solve Business Problems
    1. 1 Introduction
      1. Why this Book?
      2. I am often Asked the Question ‘What Exactly is Lean Six Sigma?’
      3. Lean Thinking
      4. Introducing Six Sigma
    2. 2 Business Problem Solving
      1. Starting with Define
      2. What is a Process?
      3. Customers
      4. Understanding the Voice of the Customer
      5. Setting the Timescale
      6. Setting Scope
      7. Establishing an Effective DMAIC Team with the Right People
    3. 3 Measure for Leaders
      1. Picturing the Process
      2. Measuring the Right Things
      3. Measuring the Things Right
      4. Types of Data
      5. Measuring Enough Things
    4. 4 Analyse for Leaders
      1. Process Analysis
      2. TIM WOODS
      3. Visual Analysis of the Graphical Representation of Data
      4. Statistical Analysis
      5. Analysing the Process Flow
      6. Root Cause Analysis
      7. Analyse – Summary for Leaders
    5. 5 Improve for Leaders
      1. Solution Generation
      2. Selection
      3. Prevention
      4. Planning and Testing
    6. 6 Control for Leaders
      1. Implement and Control?
      2. Control
      3. The Control Plan
      4. Knowing the Quality Goals
      5. Monitoring Actual Performance
      6. Transfer
  7. Part II: Using Lean Six Sigma Principles
    1. 7 Leading a Process Based Organisation
      1. What is a Process?
      2. Creating a Process Architecture
      3. Setting Up and Using a Process Library
      4. Don't Over‐Process your Processes
      5. Definition of a Well Managed Process
      6. Process Ownership
      7. Process Measurement
    2. 8 Delivering Everyday Operational Excellence
      1. Principle 1: Focus on the Customer
      2. Principle 2: Identify and Understand How the Work Gets Done
      3. Principle 3: Manage, Improve and Smooth the Process Flow
      4. Principle 4: Remove Non‐Value‐Add Steps and Waste
      5. Principle 5: Manage by Fact and Reduce Variation
      6. Principle 6: Involve and Equip People in the Process
      7. Principle 7: Undertake Improvement Activity in a Systematic Way
    3. 9 Winning Hearts and Minds
      1. What is a Leader?
      2. The Need for Authenticity
      3. Leading with Humility
      4. Respect for Every Individual
      5. Focus on Process
      6. Create Constancy of Purpose
      7. Emotional Intelligence – The Essential Ingredient?
      8. Creating a Safe Environment
    4. 10 Integrating with Agile
      1. Self‐organising Teams and Servant Leadership
      2. Lean Startup
      3. Psychological Safety
      4. Agile Business Consortium
      5. Agile Continuous Improvement
    5. 11 Turning Strategy into Action
      1. The Challenge of Strategy
      2. A Brief History of Hoshin
      3. An Example of Strategy Deployment
      4. Further Examples
    6. 12 Creating a System for Innovation and Design
      1. A Brief History of Lean Six Sigma for Innovation and Design
      2. When to Use the Design Approach
      3. The Challenge of Innovation and Design
    7. 13 Lean Six Sigma and Agile Digital Transformation
      1. Discovery…Alpha…Beta…Sigma
      2. Define and Discovery
      3. Benefits Realisation
  8. Part III: Involving Everyone in Lean Six Sigma
    1. 14 Learning and Development – The HR Perspective
      1. The Belt System
      2. Making the Most of your Trained Practitioners
      3. Coaching
      4. Equipping Sponsors/Champions and Setting Appropriate Objectives
      5. Making Progress Visible
      6. Awareness and Involvement
    2. 15 The Employee's Perspective
      1. ‘BOHICA’ or Initiative Fatigue
      2. Anxiety
      3. Excitement
      4. Disillusionment and Switching Off
      5. So, What do People Need from Leaders?
      6. Listen
      7. Respond
      8. Join Everything Up
      9. Manage the Change
    3. 16 The Manager's Perspective
      1. Information and Understanding
      2. Providing Practitioner Resources
      3. Adopting New Ways of Working
      4. Realising the Benefits
      5. Feeding the Pipeline
    4. 17 The Practitioner's Perspective
      1. An ‘Infrastructure’ to Support Lean Six Sigma
      2. 1. Executive Sponsorship
      3. 2. Project Sponsorship
      4. 3. Tollgate Reviews
      5. 4. Suitable Projects and Improvement Opportunities
      6. 5. Importance Placed on Benefits
      7. 6. Methods for Reporting and Monitoring Progress
      8. 7. Methods for Recognising Successes
      9. 8. And Methods for Dealing With Lack of Progress
      10. 9. Team Members
      11. 10. Mentors or Coaches
      12. 11. Space to Work, the Obeya Room and Support Tools
  9. Part IV: Stories and Case Studies from Leaders
    1. Kevin Barrett – CooperVision
    2. Mike Baddeley – Ricoh
    3. Derek Kennedy – Forensic Science Northern Ireland
    4. Kevin Barrett, SVP, European Manufacturing, CooperVision
      1. A Personal Perspective from the View of the Leader
    5. Leading Change at Ricoh UK Limited – Mike Baddeley
      1. Start with the Big Why…
      2. Ricoh's Big Why
      3. The Practical Steps to Leading the Deployment
    6. Personal Leadership Perspective – Derek Kennedy, Forensic Science, Northern Ireland
    7. Personal Leadership Perspective Mini Case Study – Sky UK and Aegon
      1. Now Let's Hear About How it Was Done at Sky
    8. Personal Leadership Perspective Mini Case Study – Barclays
    9. Personal Leadership Perspective Mini Case Study – The UK Government, Central Government Department
    10. Personal Leadership Perspective Mini Case Study – UK Government, Homes and Communities Agency
    11. Personal Leadership Perspective Mini Case Study – Exclusive 5 Star Hotel Group
    12. Personal Leadership Perspective Mini Case Study: Vanderlande
      1. Measure what you need to manage
    13. Final Thoughts and a Warning!
    14. Starting the Lean Six Sigma Engine
  10. Index
  11. End User License Agreement

Product information

  • Title: Lean Six Sigma For Leaders
  • Author(s): Martin Brenig-Jones, Jo Dowdall
  • Release date: June 2018
  • Publisher(s): Wiley
  • ISBN: 9781119374749